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FAQ's

Patient care can be overwhelming, so we want nothing more than to make ordering the products you need as easy as possible. Take a look at these frequently asked questions for more information. If we haven’t answered your question here, don’t hesitate to connect with us for more information.

How do I modify my order?

Modifications to orders prior to payment can be made by navigating away from the checkout page and adding items to your cart. If modifications are required after payment, they can be made via email. Send an email with your name, order number, and modification details to customerservice@mckinhealth.ca.

What is the return policy?

You can read about our return policy and procedures here.